Why Garago?
Auto repair shops lose hours on the phone and slots to missed appointments. Drivers struggle to find an available garage, especially in tire season. Garago connects the two.
Every figure on this page says where it comes from. When it isn't from Quebec or is a software publisher's estimate, we say so.
For garages
Fewer calls, fewer no-shows, a calendar that understands your shop.
- up to 21%Of calls to automotive service departments go unanswered or fail. A healthy rate is 10% or less. Every missed call is a customer who calls the next shop.North America, large shop networks (call data analysis, 2026)Source: Marchex
- 10 to 15%Of appointments are missed at independent shops that send no reminder or confirmation. A confirmation request and a reminder are the simplest ways to reduce them.Software publisher's estimate (France). No independent Quebec statistic to our knowledge.Source: Car Spot
- More job openings than workersThat's the federal government's finding for automotive service technicians in the Montreal region for 2023-2025. When staff is scarce, every hour on the phone is an hour less in the shop.Montreal region, NOC 72410Source: Job Bank (Government of Canada)
- ≈ 30%Of inbound calls to auto service centers are a missed revenue opportunity. One time in three, no appointment is booked, even when the caller wanted to book.United States, 8.7 million calls analyzed (2019 report)Source: Marchex (2019 study)
- Get more customers for your shopGoogle profile, reviews, online booking, retention: 8 practical actions.Read →
- Get through winter tire seasonHandle the October-to-December rush without overloading the phone or the shop.Read →
- Open an auto repair shop in QuebecNEQ, taxes, zoning, consumer protection, environment: the steps.Read →
- Garago for garages: how it works and pricingWhat's included, the price, and how to start the 30-day free trial.Read →
Estimate what missed appointments may cost you
Enter your volume and the value of an appointment. The calculation uses the 10 to 15% range cited for shops that send no reminder or confirmation. Nothing is sent: the calculation happens on this page.
Between 4 and 6 missed appointments per week, a loss of about $30,000 to $45,000 per year (over 50 weeks).
Estimate from a software publisher (France) for independent shops with no reminder or confirmation; to our knowledge, there is no independent statistic for Quebec. Source: Car Spot. Your actual rate may be lower or higher.
For drivers
Find a garage near you and book, without spending an hour on the phone.
- 76%Of automotive service customers who booked online say they would do it again. Online booking wins over those who try it.United States, dealership service customers (2017)Source: Cox Automotive
- 45%Of customers who hadn't booked online didn't know the option existed. A place where you can see at a glance which garages take online bookings solves that.United States, dealership service customers (2017)Source: Cox Automotive
- 87%Of consumers read online reviews before choosing a local business. On Garago, every review comes from a driver who actually had an appointment at the garage.Consumer survey, 2020Source: BrightLocal, Local Consumer Review Survey
- Find a garage by city or boroughGarages in your area, their reviews and contact details.Read →
- Search for a garage near youEnter your car and location: nearby garages, available soon, with their reviews.Read →
- All car tipsWarning lights, brakes, tires, battery, oil changes: every practical guide for Quebec, by category.Read →
Ready to try?
Garages: 30 days free, cancel anytime. Drivers: Garago is free.