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SMS appointment reminders: fewer no-shows, fewer calls

A text message almost always gets read, often within minutes. For an auto repair shop, it's the simplest way to know who will really show up and to recover freed slots in time. Garago sends these confirmations for you.

Try Garago free for 30 days

What you gain

  • Fewer no-shows: the customer confirms, or cancels early enough for you to fill the slot.
  • Fewer reminder calls: you only call customers who haven't answered, instead of everyone.
  • A reliable calendar: you know the day before who's coming, and plan the shop accordingly.
  • Slots recovered in season: during tire season, a slot freed 48 hours ahead is easy to fill.
  • A professional image: a clear message in the shop's name, with a link to confirm or cancel.

How Garago handles it

Garago text message in Lavoie Garage's name: appointment Friday, October 16 at 9 AM, with a link to confirm or cancel
The confirmation request the customer receives, 48 hours before the appointment.
  • You add the phone booking to the calendar. The customer chooses text or email, and English or French.
  • 48 hours before, Garago sends a confirmation request in your shop's name, with a link to confirm or cancel.
  • The customer confirms: the appointment turns green in the calendar. Nothing for you to do.
  • The customer cancels: you get an email and the slot opens up in the calendar.
  • No answer 24 hours before: you're notified so you can call. The slot is never released automatically.
  • Customers who book online get a confirmation, then a day-before reminder by email.
  • The customer is kept in your customer list: next time, their details and vehicle fill in by themselves.

Messages designed to be read

  • Signed with your shop's name, so the customer knows right away who is texting.
  • Short: the date, the time and a single link.
  • In the customer's language.
  • No advertising: they only serve the appointment, which keeps them within Canada's Anti-Spam Legislation.

Frequently asked questions

Do I have to write the texts myself?

No. Garago sends the confirmation request automatically 48 hours before, in your shop's name, in the language the customer chose.

What if the customer doesn't answer?

Garago notifies you 24 hours before so you can call. The appointment stays in the calendar: it is never cancelled automatically.

Can the customer get an email instead of a text?

Yes. When you add the appointment, the customer chooses text or email, and English or French.

Do I need the customer's consent for these texts?

Under subsection 6(6) of Canada's Anti-Spam Legislation, a message that solely confirms or facilitates a transaction already agreed to doesn't require consent. Garago's messages contain no promotion.

Confirmations sent for you

Try Garago for 30 days: confirmation requests by text or email, and a call only when the customer doesn't answer.

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